Special Edition & Custom Service.
At Turtle Bay, we belive that individuality is important. So, if you have a particular theme, colour scheme or even a specific size and shape that you would like, we are happy to make it for you.
We love to hear your ideas and projects.
Pictured is the Bahia Tartaruga (Turtle Bay), a special edition Brazilian themed iSup. Built to the same standard as our stocked range. Heat fused technology, lightweigt & robust, double skinned, strengthened rails, 18-25 psi rating, premium deck pad, wheeled storage bag, 3pc adjustable fibre glass paddle, coiled leash and 2 stage pump.
Adult boards available from only £649 for a complete package.
For more details and start work on your own project, please get in touch at email@example.com.
In the unlikely event that you need to return your item, please inform us within 30 days of recieving your order. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. However, we will always try to help where possible.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within the next 2 working days.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Turtle Bay Paddleboards Ltd, 36, Reedswood Road, St Leonards, East Sussex, TN38 8DW, United Kingdom.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Turtle Bay Paddleboards Ltd, 36, Reedswood Road, St Leonards, East Sussex, TN38 8DW, United Kingdom.
Depending on the circumstances, you may be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Upon receipt of your order, we will contact you to arrange delivery. Please allow 15 working days before dispatch to you. Delivery to UK Mainland is free. Please allow up to a further 3 working days for delivery.
For non UK Mainland deliveries, please contact us to enquire about cost.